We suggest you organize your content in a traditional letter format. It may seem like your motives are obvious, but it’s important to reiterate your purpose.Īs you begin writing your chargeback rebuttal letter, keep these tips in mind. Give a brief description of the goods or services you sell and the environment in which they are purchased (online, over the phone, as part of a subscription, etc.).Ĭoncisely explain the compelling evidence that is included in your dispute response, and point out the particularly important elements.įormally state what you want to happen - which is to overturn the dispute. Help the readers understand the context of the transaction. Include the chargeback reason code, the customer’s name, the transaction amount, and a short description of the item that was purchased. The banks also need to know what you are challenging. You’ll also want to include your business’s name and the merchant account number (MID) used to process the disputed transaction.
So what information would a reader need to reach that conclusion?īoth your bank and the cardholder’s bank need to be able to match your dispute response to the chargeback you are challenging.Ĭheck your chargeback notice for identifiers like the acquirer reference number (ARN), the chargeback case number, and/or the dispute ID.
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